Frequently Asked Questions


What's Ellie?

When Do I Get Charged Each Month?

I Signed Up For The 3-month Subscription. When Will I Be Charged Again?

Why Do I have Two Subscriptions?

Can I Cancel My Ellie Subscription?


Where Is My Order Confirmation?

My Order Isn’t Going Through, Now What?

I Need To Change Something On My Order, How Can I Do That?

Why Was My Order Cancelled?


How Much Does Shipping Cost?

How Soon Will My Order Ship?

Do You Ship To APO / FPO Addresses Or U.S. Territories?

Do You Ship Internationally?

My Order Is Being Returned To Ellie, What Do I Do?

Where Is My Shipping Confirmation?

Why Is My Shipping Delayed?


What If I’m Unsure About A Size Or Have A Fit Question?

May I Return Or Exchange Items?

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