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Shipping and Return Policy

Shipping Policy

Ellie customers enjoy free ground shipping as a member, within the continental United States. We ship with standard ground shipping (6-9 days) within the 48 continental United States

Shipping to Alaska, Hawaii, APO / FPO addresses, and US territories

Shipping to Alaska and Hawaii is available for $6.99. We currently do not offer express shipping to these destinations, standard shipping time is 6-9 days.

Shipping Internationally

At this point, we only ship within the US

Returns and Exchanges

The content of each box is carefully curated by Ellie. Unfortunately, we don’t allow returns or substitutions of anything in your boxes. If you receive a box with damaged or incomplete contents, or if you are otherwise unhappy with any item you received, please contact us at help@ellie.com

Delays

There may be shipping delays due to unforeseen and uncontrollable circumstances, such as weather conditions. The customer is responsible for all costs related to incorrectly addressed orders. We are not responsible for stolen or lost items.

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